Refund & Cancellation Policy

Overview

At Clora, we want you to be completely satisfied with your subscription. This Refund & Cancellation Policy explains your options for managing your subscription, requesting refunds, and understanding our cancellation process.

Subscription Plans

Clora offers the following subscription options:

Free Plan: Basic cycle tracking and limited AI insights (no payment required)
Premium Monthly: $9.99/month - Advanced features, unlimited doctor consultations, detailed health reports
Premium Annual: $79.99/year (saves 33%) - All Premium features with annual billing

All subscriptions auto-renew unless canceled before the next billing date.

Free Trial Period

New users are eligible for a 7-day free trial of Premium features:

Trial starts immediately upon subscription
No charges during the trial period
You can cancel anytime during the trial without being charged
If not canceled, your subscription auto-converts to paid at the end of the trial
Only one free trial per user (lifetime)

How to Cancel Your Trial: Go to Settings > Subscription > Cancel Trial. You'll retain access to Premium features until the trial ends.

Refund Eligibility

We offer refunds under the following conditions:

Full Refund (100%)

Within 7 Days of First Payment: If you're not satisfied with Premium features, request a refund within 7 days of your initial subscription charge
Technical Issues: If the App is non-functional or unusable due to our technical errors, and we cannot resolve the issue within 72 hours
Billing Errors: If you were charged incorrectly (duplicate charges, wrong amount, etc.)

Partial Refund (Pro-Rated)

Annual Subscriptions: If you cancel within 30 days of renewal, you may receive a pro-rated refund for the unused months
Service Disruptions: If Clora experiences extended downtime (24+ hours), you may be eligible for a credit or partial refund

No Refund

Monthly subscriptions after the 7-day satisfaction guarantee period
Partial months (if you cancel mid-month, no refund for remaining days)
Subscriptions purchased through third-party platforms (Apple App Store, Google Play) - refer to their refund policies
Account termination due to Terms of Service violations
Change of mind after using Premium features for more than 7 days

How to Request a Refund

To request a refund, follow these steps:

In-App Request: Go to Settings > Subscription > Request Refund and fill out the form (fastest method)
Email Request: Send an email to support@getclora.com with:
- Your account email address
- Reason for refund request
- Transaction ID or receipt (if available)
Third-Party Purchases: If you subscribed via Apple or Google, request refunds through their platforms:
- Apple App Store: reportaproblem.apple.com
- Google Play: support.google.com/googleplay

Processing Time: Refund requests are reviewed within 3-5 business days. Approved refunds are processed within 7-10 business days and will appear on your original payment method.

Cancellation Process

You can cancel your subscription at any time. Here's what happens:

How to Cancel

Open the Clora app
Go to Settings > Subscription
Tap Cancel Subscription
Confirm your cancellation

What Happens After Cancellation

Immediate Effect: Your subscription will not renew at the end of the current billing period
Continued Access: You'll retain Premium features until the end of your paid period (no pro-rated refund unless eligible under our policy)
Data Retention: Your health data remains accessible for 90 days after cancellation. After that, you can export it or it will be archived
Reactivation: You can resubscribe anytime, but free trial eligibility does not reset

Canceling Through Third-Party Platforms

If you subscribed via Apple or Google, you must cancel through their platforms:

iPhone/iPad: Settings > [Your Name] > Subscriptions > Clora > Cancel Subscription
Android: Google Play Store > Menu > Subscriptions > Clora > Cancel Subscription

Canceling through these platforms ensures your subscription stops renewing. Clora cannot cancel subscriptions purchased through third-party stores.

Pausing Your Subscription

Currently, Clora does not offer a "pause" feature. You must cancel and resubscribe when ready. We recommend:

Exporting your data before canceling (Settings > Data Export)
Taking note of your last cycle dates for continuity
Resubscribing during a promotional period (if available)

Special Circumstances

Medical Emergencies

If you experience a medical emergency that prevents you from using Clora, contact us at support@getclora.com. We'll work with you on a case-by-case basis for refund or credit options.

Fraudulent Charges

If you notice unauthorized charges on your account:

Immediately contact security@clora.health
Change your password and enable two-factor authentication
We'll investigate and issue a full refund if fraud is confirmed

Account Suspension or Termination

If your account is suspended or terminated due to Terms of Service violations, you are NOT eligible for a refund. This includes:

Abusive behavior toward doctors or staff
Sharing account credentials
Fraudulent activity

Promotional Offers & Discounts

Occasionally, Clora offers promotional pricing or discounts:

Limited-Time Offers: Discounts apply only to the promotional period. After that, standard pricing resumes
Referral Credits: Credits earned through referrals can offset subscription costs but are non-refundable
Gift Subscriptions: If you received a gifted subscription, refunds must be requested by the original purchaser

Data Export Before Cancellation

Before canceling, we recommend exporting your health data:

Go to Settings > Data Export
Select Export All Data
Choose format: CSV (spreadsheet) or JSON (developer-friendly)
Download to your device or email to yourself

Exported data includes: cycle history, symptom logs, AI predictions, doctor consultation summaries (excluding chat transcripts for privacy).

Resubscribing

If you canceled and want to resubscribe:

Your previous health data will be restored (if within 90 days of cancellation)
You'll be charged the current subscription price (not your original rate if it changed)
Free trial is not available again (one-time offer)

Contact Us

For questions about refunds, cancellations, or billing:

Billing Support: support@getclora.com
In-App: Settings > Help & Support > Billing & Refunds
Response Time: We aim to respond within 24 hours (business days)

Policy Changes

We may update this Refund & Cancellation Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Clora after changes constitutes acceptance of the updated policy.